info@freeporteastdigital.co.uk

Ipswich, Suffolk

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Our Privacy Policy Securing Your Data

Your Essential Partner in Digital Transformation: Discover How We Use & Secure The Data You Share With Us.

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Our Privacy & Data Security Policy

Definitions & Introductions

Freeport East Digital™ – Commitment to Data Protection and GDPR Compliance

Last Updated: 15.09.2025

- - 1. Freeport East Digital™ (“FPED,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (GDPR) and other relevant UK data protection legislation.

2. Data Controller

- - 2. For the purposes of the GDPR, FPED acts as the Data Controller of the personal data we process.

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3. Data We Collect

We collect personal data that you provide directly to us when you use our services, including:

Data We Collect
Category of Data	Specific Data Collected	Purpose	Lawful Basis (GDPR)
Identity & Contact Data	Name, email address, phone number, job title.	To communicate with you and schedule services (e.g., DHC follow-ups).	Contract (to provide requested services) or Legitimate Interest (business communication).
Business Data	Company name, size, sector, digital tools currently used.	To perform the Free Digital Health Check (DHC) Assessment and generate tailored business insights.	Contract (to provide the DHC) and Legitimate Interest (service improvement).
Usage Data	IP address, browser type, device information, pages viewed (via website analytics).	To monitor website performance, security, and optimize user experience.	Legitimate Interest (running our business, security).
Marketing Data	Your preferences in receiving marketing communications from us.	To send you relevant updates, news, and service information (only with consent).	Consent

4. How We Use Your Data (Purposes of Processing)

We use the collected data for the following key purposes:

4.1. To Deliver Services: To provide the Free Digital Health Check Assessment and any requested follow-up services.
4.2. To Personalise Engagement: To ensure our communications and service proposals are relevant to your business needs (e.g., referencing your specific sector or challenges).
4.3. To Improve Our Offerings: To analyze aggregated, anonymized data from assessments to improve the quality of our programs and strategic advice.
4.4. For Marketing and Communication: To send you updates about new services or relevant Freeport East developments, provided you have given us consent.
4.5. For Compliance and Security: To comply with legal obligations, prevent fraud, and maintain the security of our IT systems.

Consent: We will rely on your clear, affirmative consent for specific activities, such as direct marketing. You have the right to withdraw this consent at any time.

5. Lawful Basis for Processing

Under GDPR, we rely on the following lawful bases to process your personal data:

5.1. Performance of a Contract: Processing is necessary to fulfill a service you have requested (e.g., delivering the DHC results).
5.2. Legitimate Interest: Processing is necessary for our legitimate interests (e.g., improving services, ensuring IT security), provided your rights do not override these interests.
5.3. Consent: We will rely on your clear, affirmative consent for specific activities, such as direct marketing. You have the right to withdraw this consent at any time.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, contact and business assessment data will be kept while you are an active lead or client and for a reasonable period afterwards to meet regulatory obligations.

7. Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal data:

Right of Access: The right to request a copy of the personal data we hold about you.
Right to Rectification: The right to have inaccurate or incomplete data corrected.
Right to Erasure (Right to be Forgotten): The right to request that we delete or remove personal data where there is no compelling reason for its continued processing.
Right to Restrict Processing: The right to suspend the processing of your personal data.
Right to Data Portability: The right to request your personal data be transferred to you or another party in a structured, commonly used, machine-readable format.
Right to Object: The right to object to the processing of your personal data for direct marketing purposes.

8. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. This includes utilizing secure server infrastructure and data encryption protocols.

9. Contact and Complaints

If you have any questions about this privacy policy or our data practices, or if you wish to exercise any of your rights, please contact us at:
Freeport East Digital™
Email: info@freeporteastdigital.co.uk
website: freeporteastdigital.com

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.